Privacy Policy
Effective date: 7 October 2026
This Privacy Policy explains how Mohamed Careem Travel & Tourism LLC, trading as MC Travel UAE (“MC Travel UAE,” “we,” “us” or “our”), collects, uses, shares and protects personal information when you visit our website, contact us, or request a travel, visa or related service.
1. Who is responsible for your personal information?
The data controller for the processing described in this policy is:
- Legal company name: Mohamed Careem Travel & Tourism LLC
- Trading name: MC Travel UAE
- Trade licence number and issuing authority:137521 – Ajman
- Registered address: Office No. 03 Liwara 2, Al Bustan, Ajman – UAE
- Privacy contact: info@mctraveluae.com
For privacy questions or requests, email info@mctraveluae.com with “Privacy Request” in the subject line.
2. Personal information we may collect
The information we collect depends on the service you request. It may include:
Identity and travel information
- Full name, date of birth, nationality and contact details.
- Passport or other travel-document details, including document number, issue and expiry dates.
- Passport photographs and supporting documents you provide.
- Visa or entry-permit information, travel dates, destination, itinerary and onward-ticket details.
Sponsor and family information
If required for a visa or residence application, we may collect information about a UAE-based sponsor or family member, such as their contact details, Emirates ID or residence information, and documents showing a family relationship.
Booking and payment information
MC Travel UAE does not store payment-card details. If you pay by card, the payment is processed through the relevant payment provider. We may retain transaction details such as the amount, payment status, receipt and reference number for booking and accounting purposes.
Communications
We may process information and attachments you send us through email, WhatsApp, phone, our website or in person.
Website and device information
We may collect technical information such as IP address, browser type, device information, website activity and cookie preferences.
3. How we use personal information
We may use your information to:
- Respond to enquiries and provide the service you requested.
- Prepare or coordinate visa, travel, insurance or booking applications.
- Send relevant documents or information to authorities and service providers involved in your request.
- Confirm bookings, process payments, issue invoices and provide customer support.
- Correct application or booking errors and contact you about changes.
- Meet legal, accounting and regulatory requirements.
- Protect our website and services from fraud, misuse or security threats.
- Send marketing messages where permitted and, where required, with your consent.
Depending on the circumstances, processing may be based on your request or agreement with us, your consent, a legal requirement or another lawful basis available under applicable data-protection law.
4. When we share information
We share only the information reasonably needed for the relevant purpose. Depending on the service, recipients may include:
- UAE immigration authorities and government departments.
- Embassies, consulates, visa application centres or visa-service channels.
- Airlines, hotels, tour operators, insurers and other travel suppliers.
- Payment processors, banks and invoicing providers.
- Website hosting, IT, customer-management and communication providers.
- Professional advisers, regulators or law-enforcement authorities where required by law.
A recipient may handle your information under its own privacy notice and terms. We do not control how an independent authority or supplier processes information after it receives it.
5. International transfers
If you request a visa or travel service involving another country, we may need to send relevant information outside the UAE—for example, to a foreign authority, visa centre, airline, hotel, insurer or service provider. We will share information for the requested service and handle any transfer in accordance with applicable law. UAE law includes requirements concerning transfers of personal data outside the country. citeturn1view2
6. How long we keep information
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including providing the service, handling follow-up, meeting applicable record-keeping requirements and resolving disputes.
When information is no longer needed, we will delete it or take appropriate steps to de-identify it, subject to applicable legal requirements and technical limitations.
7. Keeping information secure
We use appropriate technical and organisational measures intended to protect personal information from unauthorized access, loss, misuse or disclosure. No online transmission or storage system can be guaranteed to be completely secure.
8. Your privacy choices and rights
Depending on applicable law and the circumstances, you may be able to request access to your personal information, ask us to correct it, request deletion or restriction, object to certain processing, withdraw consent, or exercise other rights available under the UAE Personal Data Protection Law. The law provides data subjects with rights, subject to its conditions and exceptions. citeturn1view2
To make a request, email info@mctraveluae.com with “Privacy Request” in the subject line. We may need to verify your identity before responding. Withdrawing consent does not affect processing that took place before the withdrawal, and we may need to retain some information where the law permits or requires it.
You may unsubscribe from marketing emails by using the unsubscribe option in the message or by contacting us. You may still receive service-related messages necessary to handle an existing enquiry or booking.
9. Cookies and similar technologies
MC Travel UAE does not use analytics or advertising tools, or cookies to track visitors for analytics or advertising. Our website platform or hosting provider may still process limited technical information needed to deliver and secure the website.
10. Children’s information
A parent or legal guardian should provide information for a child’s travel or visa application and should be authorized to do so. We use a child’s information only as needed for the requested service or as otherwise permitted or required by law. We do not knowingly use children’s information for direct marketing.
11. Third-party websites and services
Our website or communications may include links to third-party websites or services. Their privacy practices are governed by their own policies. Review those policies before providing personal information to them.
12. Changes to this Privacy Policy
We may update this policy when our services, systems or legal obligations change. The current version will appear on this page with its effective date. If a change materially affects how we use information, we will take any notification steps required by applicable law.
13. Contact us
For questions about this policy or how your information is handled, contact:
MC Travel UAE
Email: info@mctraveluae.com
WhatsApp: +971 54 53 123 83
Telephone: +971 6 704 9833
Office hours: Monday–Saturday, 9:00 AM–8:00 PM
Registered address: Office No. 03 Liwara 2, Al Bustan, Ajman – UAE
